Term Conditions

Returns & Refunds Policy
Our Commitment
At Neurolearn Online, we are committed to providing high-quality digital educational resources. We want you to be satisfied with your purchase. However, due to the nature of digital products, our policy on refunds is necessarily specific.

Digital Products
Once a digital product—such as an eBook, online course, PDF guide, or video—has been purchased and made available for download or access, we cannot offer a refund.

This is because digital items are provided to you instantly and cannot be ‘returned’ in the traditional sense. In accordance with the Consumer Rights Act 2015, you waive your right to the 14-day cooling-off period once you begin to download or stream the digital content. Acknowledging this is a required step before you complete your purchase.

We will, however, consider a refund in the following exceptional circumstances:

Duplicate Purchase: If you have accidentally purchased the same product more than once, please contact us within 14 days of the purchase with both transaction receipts. We will refund the duplicate purchase.

Technical Issues: If you are unable to access or download the content due to a technical fault from our side, please contact our support team immediately. We will first try to resolve the issue. If we are unable to provide you with access to the product you purchased, a full refund will be issued.

How to Request a Refund
To request a refund based on the exceptions above, please email us at support@neurolearn-online.co.uk with your proof of purchase and a brief explanation of the issue. We aim to process all requests within 5-7 working days.

Terms and Conditions
Last Updated: 8 October 2025

1. Introduction
   Welcome to Neurolearn Online. These Terms and Conditions (“Terms”) govern your use of our website (www.neurolearn-online.co.uk) and the purchase and use of our digital products and services. By accessing our website or making a purchase, you agree to be bound by these Terms.
2. Intellectual Property
   All content provided by Neurolearn Online, including but not limited to text, graphics, logos, eBooks, course materials, and videos, is the property of Neurolearn Online and is protected by UK and international copyright laws.

Upon purchase, you are granted a single, non-exclusive, non-transferable licence to use the content for your personal, non-commercial use only.

You may not copy, reproduce, distribute, share, sell, or modify any of our content without our express written consent.

3. Purchases and Payment

All prices are stated in Pound Sterling (GBP) and are inclusive of VAT where applicable.

Payment is required in full at the time of purchase.

Access to digital products will be granted immediately upon successful completion of the payment process.

4. Disclaimers

For Educational Purposes Only: The information and resources provided by Neurolearn Online are for educational and informational purposes only. They are designed to be a tool for personal understanding and skill development.

Not Professional Advice: Our content is not a substitute for professional medical, psychological, legal, or financial advice. Always seek the advice of a qualified professional for any concerns you may have. Reliance on any information provided by Neurolearn Online is solely at your own risk.

5. Limitation of Liability
   Neurolearn Online will not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or content. Nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from our negligence, or for any other liability that cannot be excluded or limited by English law.
6. User Conduct
   You agree to use our website and products for lawful purposes only. You must not use our website in a way that is fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
7. Privacy
   We take your privacy seriously. Please review our Privacy Policy [Insert a hyperlink to your Privacy Policy page here] to understand how we collect, use, and protect your personal data. Our Privacy Policy is incorporated into these Terms.
8. Changes to Terms
   Neurolearn Online reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our website or services after such changes have been posted will constitute your acceptance of the new Terms.
9. Governing Law
   These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
    If you have any questions about these Terms, please contact us at: contact@neurolearn-online.co.uk.